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Centrado en el cliente: la propuesta de valor centrada en la persona

Entendemos que el centro de su empresa debe ser el cliente y por eso le ofrecemos nuestros servicios de Digitalización basados en el Enfoque al Cliente.

img Customer Centric

Value propositions focused on people


SMART INSIGHTS DISCOVERY

We provide solutions that explain how our customers interact, which content is most popular, which products or services are most frequently procured, or which contact points cause the greatest problems. Furthermore, how to evaluate customer's relationship with the brand, with the aim of improving customer experience and brand affinity.

SMART INSIGHTS DISCOVERY

UNIFIED CUSTOMER DATA

As part of our costumer centric solutions, we construct a unique 360º vision of each customer. It begins with integrating fragmented data in multiple systems and complementing it with external information from social networks and reliable third parties, in order to achieve precise segmentation and improve the customization of each stream and each interaction.

UNIFIED CUSTOMER DATA

USER EXPERIENCE & SERVICE DESIGN

We help our customers to define new plant and redesign their digital products and services using "Design Thinking", and user experience research and analysis methods. We prototype costumer centric solutions and the user experience design for new products, and implement "learning launches" to achieve a more agile acceptance.

 

USER EXPERIENCE & SERVICE DESIGN

EXPERIENTIAL CONTENT DELIVERY

We take content management to the next stage, which allows us to create differential experiences, by using innovative solutions for content management, consumption analysis and customizing the experiences resulting from each iteration with the customer.

EXPERIENTIAL CONTENT DELIVERY

ENHANCED COMMERCE

We help our customers to improve their marketing initiatives and align these with the changing requirements of their business. We improve time to market and results orientation, using advanced digital commerce solutions that focus on streamlining and internationalizing their products or services.

 

ENHANCED COMMERCE

INSTANT MARKETING

We provide solutions that can model the customer journey regardless of the channel they used, and develop a powerful relationship based on their real time reaction to events that occur with respect to the brand and its products or services.

INSTANT MARKETING

FULL STACK CUSTOMER EXPERIENCE

We provide solutions that reduce the complexity of IT ecosystems, such as Wrap-and-Renew. We optimize current business processes whilst intelligently incorporating legacy systems, with the goal of creating consistent end-to-end experiences that are independent of the underlying systems.

FULL STACK CUSTOMER EXPERIENCE

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